Customer Retention and Account Management
- Build and maintain, strong, trusting and long-lasting customer relations (communication with existing customer through emails or calls)
- Serve as the lead point of contract for the customers' additional orders
- Ensure the timely delivery of quotation and consistent communication with the client
- Prepare reports and clearly communicate the progress of monthly/quarterly initiatives to Chief of Growth and Customer Relations
- Develop new business with existing clients and/or identify areas of growth
- Represents the company at the highest level to customer, peer organizations and business associates
Customer Relations
- Provide general customer support
- Attend to customers' concerns, and helps escalate those problems to the appropriate support teams
- Ensure the timely and successful delivery of solutions according to customer needs and objective
- Assist with challenging customer requests or issue escalations as needed
- Maintain good communication and collaboration with Total Quality Management Team.
- Coordinate with the project team working on the same account to ensure consistent service
- Record and document agreements regarding customers' requests, issues and concerns.
Other task assigned from time to time
- Provide other duties that might be assigned by the management
Key Competencies:
- Proven work experience as an Account Officer, Key Account Officer, Customer Relations Officer, Customer Care Representative
- Customer-centric. Ability to deliver customer-focused solutions
- Planning and Task-management. Excellent planning abilities and able to prioritize and handle several ongoing tasks.
- Communication. Excellent communication skills, both written and verbal. Can quickly change the approach to the interaction based on the customers' experiences and situations. Polite, friendly and diplomatic manner of conduct with customers
- Service-oriented. Hones and consistent with customers, catering to customers' smallest of needs, generating customer-focused
- Detail-oriented and organized. Ability to handle customer details and manage contacts with meaning information.
- Patient. Ability to exhibit a high level of patience in handling customers' issues and concerns.
- Proactive. Ability to generate ideas and always ready to solve problems as they arise.
Job Type: Full-time
Salary: Php25,000.00 - Php30,000.00 per month
Benefits:
- Company events
- Promotion to permanent employee
Schedule:
- 10 hour shift
Supplemental pay types:
- 13th month salary
Ability to commute/relocate:
- Davao City: Reliably commute or planning to relocate before starting work (Required)
Expected Start Date: 05/26/2023
